Help center
Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.
Frequently Asked Questions
Account setup
Am I eligible to get an Infinity account?
Infinity accounts are available for Indian businesses, freelancers, agencies, exporters, and startups that need to receive international payments.
What is the cost of opening an Infinity account?
Opening an Infinity account is free. You only pay a flat 0.5% transaction fee when you receive payments.
Are there any businesses or industries that Infinity does not support?
Infinity complies with all RBI regulations. Certain restricted industries may not be eligible. Contact our team for specific guidance.
What documents are required to onboard Infinity?
You'll need basic business registration documents, PAN, and GST details to complete onboarding.
Do I need to provide bank account details to onboard Infinity?
Yes, you need to link an Indian bank account where funds will be settled.
Can I change my bank account?
Yes, you can update your bank account details from your Infinity dashboard or by contacting support.
How can I update my account details, business documents, or GST information?
Log in to your Infinity account and navigate to Settings to update your business information and documents.
Where can I get the account statement for my virtual accounts?
Account statements are available in your dashboard under Transactions. You can download statements for any date range.
How can I close my Infinity account? Can it be reopened?
Contact our support team to close your account. Accounts can be reopened if needed by going through verification again.
Global payments
For questions about global payments, currency conversions, and transaction tracking, please contact our support team.
Still have questions?
Can't find the answer you're looking for? Please contact our team